FAQ
General
Orders & Subscriptions
On which days do you deliver?
We deliver every day from Monday to Friday.
Can I order by invoice?
Of course. You can enter all the details via our order platform. If you order once, you will receive the invoice immediately after your order has been delivered. If you have a subscription with Midori, you will receive the invoice at the end of the month.
How long in advance should I order?
Delivery on Monday = order on Friday, before 11am
Delivery on Tuesday = order on Friday, before 11am
Delivery on Wednesday = order on Friday before 11am
Delivery on Thursday = order on Tuesday before 11am
Delivery on Friday = order on Tuesday before 11am
Something went wrong with my delivery. What should I do?
If you have a complaint, question or comment about a delivery, please contact us via hungry@midori.eu
Ingredients & Recipes
Is your menu changing?
We work with a weekly changing menu : you can find the details of the menu in the description of the product. Please note that the delivery date entered at check-out will determine which weekly menu you will receive.
What does menu 1 – 2 – 3 mean?
It gives you just more menu options, for example if you order more than once within the same week.
Do you take allergies or food intolerances into account?
Our catering formulas are always contain a good mix of veg/vegan and non-veg items. In case of dietary requirements (glutenfree/vegan), please have a look at our ‘individual takeaway options’.
How long will the dishes stay fresh?
We always use fresh products and to guarantee the optimal quality and taste of our meals. We recommend consuming the dishes within 1 day.
Can I order the Sharing Christmas Dinner before 13.12 or after 23.12?
Practically it’s possible to place an order on our website before 13.12 or after 23.12. However, your order will most likely be cancelled. Get in touch with us, to discuss possibilities.
Delivery & Costs
What is the MOQ (minimum order quantities)?
The minimum order value of the order is 100 €. Your order will be cancelled afterwards if this minimum hasn’t been reached.
Do I have to pay extra for a delivery ?
18,5€ based on postal codes below:
1000 – 1030- 1040 – 1050 – 1060 – 1070 – 1080 – 1081 – 1082 – 1083 – 1090 – 1140 – 1150 – 1160 – 1170 – 1180 – 1190 – 1200 – 1210 – 1702 – 1831 – 1930 – 2000 – 2018 – 2140 – 2600
28,5€ based on postal codes below:
2020 – 2100 – 2150 – 2160 – 2170 – 2550 – 2610 – 2640 – 2650 – 2660
Other zones: Calculate: 30 €/h + 0,5 €/km
Do you deliver anywhere?
For the time being we deliver in and around Antwerp and Brussels. Are you from another region? Contact us at hungry@midori.eu
When will the food be delivered?
We deliver before 12:30pm.
How is everything delivered?
- All meals are delivered cold, via refrigerated transport.
- We deliver most catering formulas in large bowls for sharing.
- Reheating instructions are given when applicable.
- You can choose the packaging of your food: “Porcelain Bowl”, “Tupperware” and “Disposable Packaging”. Additional fees may be added if we have to come back to pick up the bowls and/or Tupperware after your meeting/event.
- Plates and cutlery are not provided.